Ideas for teams that sell through conversation
Guides, product thinking, and practical advice on building AI agents that customers actually trust.
Deflection vs revenue: support is your most underrated sales channel
Most teams grade AI support by tickets deflected. That metric hides the bigger opportunity: every support question is a buying signal. Here is how to treat support as a sales channel.
Best practices for building a great agent
The habits that separate agents customers trust from agents they abandon: how to organize knowledge, write instructions that hold up, set up escalation, and improve from real conversations.
How to choose a model for your agent
A practical, no hype guide to picking the right model for your Totebot agent: the everyday default, when to go cheaper, when to go stronger, and what each choice costs against your plan.
Getting started with Totebot
Go from sign up to a live AI agent on your website in an afternoon. A step by step guide through setup, knowledge, and channels, with the tips that save you a week of trial and error.