It doesn't mean you pay $0.12 for every single message. Instead, WhatsApp charges per open conversation window.

• One conversation = a 24-hour chat session with a customer.
• During that window, the customer can send and receive hundreds of messages, and it's still counted as just one conversation.
  
• On paid plans, each conversation starts at only $0.12.

Think of it as Totebot’s memory. The moment you install Totebot, it automatically scans your store and learns all your products sizes, colors, prices, stock, features without you doing anything. You don’t need any technical knowledge. It’s so simple that even a child could do it - literally just like unlocking your phone.

This is where you can teach Totebot anything beyond your product catalog. You can easily upload documents like FAQs, shipping policies, or guides, and Totebot will use that information to answer questions accurately.

Even better you can train Totebot during real conversations. If you see an answer that needs improvement, you can edit it on the spot, and Totebot learns instantly. You can also add new questions and answers one by one, so over time it becomes smarter and more customized to your store.

Advanced Buyer Insights show you who your best customers are and how to keep them coming back. Instead of just raw data, you get:

• Customer Lifetime Value (CLV): See which shoppers are worth the most to your business.
• Churn Risk Alerts: Spot when a customer is likely to leave so you can win them back in time.
• Smart Recommendations: Totebot suggests what products to upsell or cross-sell based on buyer behavior.

In short, it helps you sell more to the right people, reduce lost customers, and grow repeat revenue automatically.

Messaging Automation means Totebot can automatically follow up with your customers through chat apps like WhatsApp or Telegram.

For example:

• If someone leaves your store with items in their cart, Totebot can send them a friendly reminder to come back and finish checkout.
• If a shopper asks a question but doesn't buy, Totebot can follow up with an answer or even suggest a discount.

Most store owners don't even realize this is possible - it's like having a sales assistant who never forgets to follow up. And since it all runs automatically, you win back sales you would have otherwise lost.

• Meta & TikTok → Track add-to-cart and checkout actions inside Totebot chat, so no conversions get lost outside your website.
• Capture Leads Directly in Totebot → Campaigns feed prospects straight into chat, giving you lower cost per lead and better-qualified contacts.
• Google Analytics 4 → Measure Totebot interactions in GA4 and compare with other customer data (age, gender, engagement). Use these insights to better target audiences and optimize conversations.

Each plan comes with a different level of customer support:

• Free: You get only the AI chatbot with no human support.
• Basic: AI chatbot plus human email support. Good for small stores that don't need urgent responses.
• Pro: Everything in Basic, plus access to Slack/Discord for faster, real-time help. Perfect for growing teams.
• Scale: Everything in Pro, plus a dedicated ROI coach—a Totebot expert who actively works with you to optimize your results and maximize return.

If Totebot doesn't deliver results, we don't just refund you—we give you extra:

• Basic plan ($49/mo): you'd get back $73.50 (150%)
• Pro plan ($149/mo): you'd get back $223.50 (150%)
• Scale plan ($399/mo): you'd get back $798 (200%)

No matter which plan you choose, trying Totebot is 100% risk-free.