Pricing

Get started for free. Upgrade as you grow.

Simple plans, no usage games. Pay a flat $0.04 for any message beyond your monthly allowance.

Free

$0/month

Start Free

1 AI agent
1 member
50 messages / month
500 KB knowledge
Basic AI models
Integrations (Shopify, WooCommerce)
Multi-language support
Support: AI Chatbot

Basic

$39/month

billed yearlyTry for Free

1 AI agent
3 members
1,000 messages / month
20 MB knowledge
All from Free plan
Advanced AI models
5 AI actions per agent
Chat Attachments (images & PDFs)
Personalization
Basic analytics
Public API
Integrations (WhatsApp, Telegram, Email, Google, Meta, MyRent)
Support: AI Chatbot + Human email
Support guaranteed reply time: within 10 hours

Popular

Pro

$119/month

billed yearlyTry for Free

2 AI agents
5 members
6,000 messages / month
50 MB knowledge
All from Basic plan
10 AI actions per agent
AI Insights (sentiment, intents, top questions)
Knowledge gap detection
Help Desk
Custom webshop integration
Custom email domains
Advanced Buyer Insights (Predictive CLV, Churn Analysis, Product Recommendations)
Support: All from Basic + Slack/Discord Channel
Support guaranteed reply time: within 1 hour

Scale

$319/month

billed yearlyTry for Free

3 AI agents
Unlimited members
20,000 messages / month
100 MB knowledge
All from Pro plan
15 AI actions per agent
Audit log
Daily AI Auto-Sync
Support: All from Pro + Dedicated ROI Coach
Support guaranteed reply time: within minutes

Custom

Let's talk

Everything in Scale
Custom limits
SSO
Custom software development
Dedicated support

Usage add-ons

Extra messages

$0.04/ message

Pay-as-you-go on any paid plan ($40 per 1,000), only billed beyond your monthly allowance.

WhatsApp conversations

$0.12/ conversation

Per initiated WhatsApp conversation (24-hour window), billed on top of your plan.

Compare plans

Compare plan details

Free

$0 / month

Start Free

Basic

$39 / month

Try for Free

Pro

$119 / month

Try for Free

Scale

$319 / month

Try for Free

Core resources

Number of stores

Number of users

Unlimited

Included messages

50 / month

1,000 / month

6,000 / month

20,000 / month

Pay-as-you-go (extra messages)

$0.04 / message

AI Actions per agent

AI Analytics

Basic analytics

AI Insights (sentiment, intents, top questions)

Gap detection

Conversations & live chat

Live chat

Personalization

Features

Shopify integration

Custom Knowledge Base

500 KB

20 MB

50 MB

100 MB

Daily AI Auto-Sync

Additional Integrations

Meta & Google Analytics

All from Free + Telegram + WooCommerce + WhatsApp

All from Basic

+ Custom Catalog + Email + MyRent

All from Pro

Chat Attachments

Multi-language support

Public API

Support

Support Level

AI Chatbot

AI Chatbot + Human Email

All from Basic +

Slack Channel

All from Pro

Support response time

Within 10 hours

Within 1 hour

Priority

FAQ

Everything you need to know

Short answers to the questions teams ask before getting started.

Messages & Usage

It's the number of customer interactions included in your plan each month. Every time a shopper sends a message (e.g. "Do you have this in XL?"), it counts as one message.

You can keep going with pay-as-you-go at a flat $0.04 per message on any paid plan. Totebot notifies you before you reach your limit, so you're always in control.

It doesn't mean you pay $0.12 for every single message. Instead, WhatsApp charges per open conversation window.

One conversation = a 24-hour chat session with a customer.
During that window, the customer can send and receive hundreds of messages, and it's still counted as just one conversation.
On paid plans, each conversation is a flat $0.12.

AI & Data

Think of it as Totebot's memory. The moment you install Totebot, it automatically scans your store and learns all your products, including sizes, colors, prices, stock, and features, without you doing anything. You don't need any technical knowledge.

This is where you can teach Totebot anything beyond your product catalog. You can easily upload documents like FAQs, shipping policies, or guides, and Totebot will use that information to answer questions accurately.

Even better, you can train Totebot during real conversations. If you see an answer that needs improvement, you can edit it on the spot, and Totebot learns instantly.

Totebot re-scans your connected store every day, so your agent always works from current products, prices, and stock. When you add or change items, the agent picks them up automatically, with no manual re-import.

Free uses fast, efficient models like GPT-4o mini and Gemini Flash. Paid plans unlock advanced models, and you pick the model per agent. Heavier models use more of your monthly message allowance.

Integrations & Features

Meta & Google → Track add-to-cart and checkout actions inside Totebot chat, so no conversions get lost outside your website.
Capture leads directly in chat → Totebot collects and qualifies lead details inside the conversation, so contacts land ready to act on.
Google Analytics 4 → Measure Totebot interactions in GA4 and compare with other customer data.

Support

Each plan comes with a different level of customer support:

Free: You get only the AI chatbot with no human support.
Basic: AI chatbot plus human email support.
Pro: Everything in Basic, plus a Slack channel for faster, real-time help.
Scale: Everything in Pro, plus priority support with faster response times.

Yes. On Pro and above, your team can jump into any conversation through live chat, and Totebot can hand off to a person automatically when a conversation needs one.

No. The Free plan needs no credit card, and you can upgrade, downgrade, or cancel a paid plan at any time.

Free trial

Try Totebot free.

Connect a channel, index your catalog, and your agent starts recommending products, capturing leads, and answering questions. No credit card, cancel anytime.

Start for free