Pricing

Get started for free. Upgrade as you grow.

Simple plans, no usage games. Pay a flat $0.04 for any message beyond your monthly allowance.

Free

$0/month
Start Free
  • 1 AI agent
  • 1 member
  • 50 messages / month
  • 500 KB knowledge
  • Basic AI models
  • Integrations (Shopify, WooCommerce)
  • Multi-language support
  • Support: AI Chatbot

Basic

$39/month
billed yearlyTry for Free
  • 1 AI agent
  • 3 members
  • 1,000 messages / month
  • 20 MB knowledge
  • All from Free plan
  • Advanced AI models
  • 5 AI actions per agent
  • Chat Attachments (images & PDFs)
  • Personalization
  • Basic analytics
  • Public API
  • Integrations (WhatsApp, Telegram, Email, Google, Meta, MyRent)
  • Support: AI Chatbot + Human email
  • Support guaranteed reply time: within 10 hours
Popular

Pro

$119/month
billed yearlyTry for Free
  • 2 AI agents
  • 5 members
  • 6,000 messages / month
  • 50 MB knowledge
  • All from Basic plan
  • 10 AI actions per agent
  • AI Insights (sentiment, intents, top questions)
  • Knowledge gap detection
  • Help Desk
  • Custom webshop integration
  • Custom email domains
  • Advanced Buyer Insights (Predictive CLV, Churn Analysis, Product Recommendations)
  • Support: All from Basic + Slack/Discord Channel
  • Support guaranteed reply time: within 1 hour

Scale

$319/month
billed yearlyTry for Free
  • 3 AI agents
  • Unlimited members
  • 20,000 messages / month
  • 100 MB knowledge
  • All from Pro plan
  • 15 AI actions per agent
  • Audit log
  • Daily AI Auto-Sync
  • Support: All from Pro + Dedicated ROI Coach
  • Support guaranteed reply time: within minutes

Custom

Let's talk
Contact us
  • Everything in Scale
  • Custom limits
  • SSO
  • Custom software development
  • Dedicated support
Usage add-ons
Extra messages
$0.04/ message

Pay-as-you-go on any paid plan ($40 per 1,000), only billed beyond your monthly allowance.

WhatsApp conversations
$0.12/ conversation

Per initiated WhatsApp conversation (24-hour window), billed on top of your plan.

Compare plans

Compare plan details

Free
$0 / month
Start Free
Basic
$39 / month
Try for Free
Pro
$119 / month
Try for Free
Scale
$319 / month
Try for Free

Core resources

Number of stores
1
1
2
3
Number of users
1
3
5
Unlimited
Included messages
50 / month
1,000 / month
6,000 / month
20,000 / month
Pay-as-you-go (extra messages)
$0.04 / message
$0.04 / message
$0.04 / message
AI Actions per agent
5
10
15

AI Analytics

Basic analytics
AI Insights (sentiment, intents, top questions)
Gap detection

Conversations & live chat

Live chat
Personalization

Features

Shopify integration
Custom Knowledge Base
500 KB
20 MB
50 MB
100 MB
Daily AI Auto-Sync
Additional Integrations
Meta & Google Analytics
All from Free + Telegram + WooCommerce + WhatsApp
All from Basic
+ Custom Catalog + Email + MyRent
All from Pro
Chat Attachments
Multi-language support
Public API

Support

Support Level
AI Chatbot
AI Chatbot + Human Email
All from Basic +
Slack Channel
All from Pro
Support response time
Within 10 hours
Within 1 hour
Priority
FAQ

Everything you need to know

Short answers to the questions teams ask before getting started.

Messages & Usage

It's the number of customer interactions included in your plan each month. Every time a shopper sends a message (e.g. "Do you have this in XL?"), it counts as one message.

You can keep going with pay-as-you-go at a flat $0.04 per message on any paid plan. Totebot notifies you before you reach your limit, so you're always in control.

It doesn't mean you pay $0.12 for every single message. Instead, WhatsApp charges per open conversation window.

  • One conversation = a 24-hour chat session with a customer.
  • During that window, the customer can send and receive hundreds of messages, and it's still counted as just one conversation.
  • On paid plans, each conversation is a flat $0.12.

AI & Data

Think of it as Totebot's memory. The moment you install Totebot, it automatically scans your store and learns all your products, including sizes, colors, prices, stock, and features, without you doing anything. You don't need any technical knowledge.

This is where you can teach Totebot anything beyond your product catalog. You can easily upload documents like FAQs, shipping policies, or guides, and Totebot will use that information to answer questions accurately.

Even better, you can train Totebot during real conversations. If you see an answer that needs improvement, you can edit it on the spot, and Totebot learns instantly.

Totebot re-scans your connected store every day, so your agent always works from current products, prices, and stock. When you add or change items, the agent picks them up automatically, with no manual re-import.

Free uses fast, efficient models like GPT-4o mini and Gemini Flash. Paid plans unlock advanced models, and you pick the model per agent. Heavier models use more of your monthly message allowance.

Integrations & Features

  • Meta & Google → Track add-to-cart and checkout actions inside Totebot chat, so no conversions get lost outside your website.
  • Capture leads directly in chat → Totebot collects and qualifies lead details inside the conversation, so contacts land ready to act on.
  • Google Analytics 4 → Measure Totebot interactions in GA4 and compare with other customer data.

Support

Each plan comes with a different level of customer support:

  • Free: You get only the AI chatbot with no human support.
  • Basic: AI chatbot plus human email support.
  • Pro: Everything in Basic, plus a Slack channel for faster, real-time help.
  • Scale: Everything in Pro, plus priority support with faster response times.

Yes. On Pro and above, your team can jump into any conversation through live chat, and Totebot can hand off to a person automatically when a conversation needs one.

No. The Free plan needs no credit card, and you can upgrade, downgrade, or cancel a paid plan at any time.

Free trial

Try Totebot free.

Connect a channel, index your catalog, and your agent starts recommending products, capturing leads, and answering questions. No credit card, cancel anytime.

Start for free
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